Privacy Policy

Last Updated: October 28, 2025

1. Introduction

IVY Multipurpose Cooperative Society Limited (“we,” “us,” “our,” or “Company”) operates the website www.darjeelinghoney.com (the “Website”). We are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and purchase our products. Please read this policy carefully.

Registered Office:
IVY Multipurpose Cooperative Society Limited
Tindharay, Kurseong, Darjeeling
West Bengal, India – 734223

Contact Information:
Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874

Business Registration:

PAN: AACAI0525K
GSTIN: 19AACAI0525K1ZQ
Registration Number: 01/DJ/OF 2021-22

2. Information We Collect

2.1 Personal Information

When you use our Website or make a purchase, we may collect the following personal information:

Account Information:

Full name
Email address
Phone number
Password (encrypted)

Billing and Shipping Information:

Billing address
Shipping address
PIN code/Postal code
State and city

Payment Information:

Payment method details (processed securely through Razorpay)
Transaction history
Order details

Communication Information:

Customer support inquiries
Feedback and reviews
Email correspondence

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information:

Device Information:

IP address
Browser type and version
Operating system
Device identifiers

Usage Information:

Pages viewed
Time spent on pages
Referring website
Click patterns
Search queries on our Website

Cookies and Tracking Technologies:

Session cookies
Persistent cookies
Web beacons
Analytics data

2.3 Information from Third Parties

We may receive information about you from:

Razorpay: Payment processing and transaction verification
Shiprocket: Shipping and delivery updates
Social Media Platforms: If you connect through social login
Analytics Providers: Website usage and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Order Processing and Fulfillment

Process and complete your orders
Send order confirmations and updates
Arrange shipping and delivery through Shiprocket
Handle returns, exchanges, and refunds
Process payments through Razorpay

3.2 Communication

Respond to your inquiries and customer support requests
Send transactional emails (order confirmations, shipping updates)
Provide important notices about our services
Send promotional communications (with your consent)

3.3 Website Improvement

Analyze website usage and performance
Improve user experience and functionality
Develop new products and services
Conduct research and analytics

3.4 Legal and Security

Prevent fraud and unauthorized transactions
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and property
Resolve disputes

3.5 Marketing (with Consent)

Send newsletters and promotional offers
Provide personalized recommendations
Inform you about new products and special offers
Conduct surveys and request feedback

4. Legal Basis for Processing

We process your personal information based on:

4.1. Contractual Necessity: To fulfill our contract with you when you place an order

4.2. Consent: When you provide explicit consent for marketing communications

4.3. Legitimate Interests: To improve our services, prevent fraud, and ensure security

4.4. Legal Obligations: To comply with applicable Indian laws including tax, accounting, and consumer protection requirements

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Razorpay (Payment Gateway):

Processes payment transactions securely
Handles payment verification and fraud detection
Privacy Policy: https://razorpay.com/privacy/

Shiprocket (Shipping Partner):

Manages shipping and logistics
Provides delivery tracking
Privacy Policy: https://shiprocket.in/privacy-policy/

5.2 Other Third-Party Service Providers

Web hosting providers
Email service providers
Analytics providers (e.g., Google Analytics)
Customer support platforms

5.3 Legal Requirements

We may disclose your information if required to:

Comply with legal processes (court orders, subpoenas)
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate fraud or security issues
Comply with government authorities’ requests

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-DSS compliant Razorpay
Password encryption
Regular security audits
Access controls and authentication
Secure data storage

6.2 Limitations

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6.3 Your Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
Using strong, unique passwords
Logging out after using shared devices
Notifying us immediately of any unauthorized access

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable shopping cart and checkout processes
Maintain security and authentication

Performance Cookies:

Collect anonymous usage data
Help us understand how visitors use our Website
Enable us to improve performance

Functional Cookies:

Remember your preferences
Provide enhanced features
Personalize your experience

Marketing Cookies (with Consent):

Track your browsing across websites
Enable targeted advertising
Measure marketing campaign effectiveness

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Browser Controls:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy, Search, and Services > Cookies

7.3 Third-Party Analytics

We use Google Analytics to understand website usage. You can opt-out using the Google Analytics Opt-out Browser Add-on.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

Access your personal information
Request corrections to inaccurate data
Update your account information
Download your data

8.2 Marketing Communications

You can opt-out of marketing communications by:

Clicking “unsubscribe” in emails
Contacting us at Ivycooperatives@gmail.com
Updating preferences in your account settings

You will continue to receive transactional emails necessary for order processing.

8.3 Account Deletion

You may request account deletion by contacting us. Note that:

We may retain certain information for legal and business purposes
Order history may be retained for accounting and tax compliance
Deletion is subject to our data retention obligations

8.4 Data Portability

You may request a copy of your data in a commonly used format.

8.5 Withdraw Consent

You may withdraw consent for data processing at any time by contacting us.

9. Data Retention

9.1 Retention Periods

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (minimum 7 years for financial records)
Resolve disputes and enforce agreements
Maintain business records

9.2 Deletion

After the retention period expires, we will securely delete or anonymize your information unless longer retention is required by law.

10. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information is primarily processed and stored in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

13.1 Updates

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Website.

13.2 Notification

For material changes, we will:

Update the “Last Updated” date
Notify you via email (if you have an account)
Display a prominent notice on the Website

13.3 Your Continued Use

Your continued use of the Website after changes constitutes acceptance of the updated Privacy Policy.

14. Compliance with Indian Laws

This Privacy Policy complies with:

Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020
Indian Contract Act, 1872
Applicable provisions of the Digital Personal Data Protection Act (as applicable)

14.1 Sensitive Personal Data

We collect and process sensitive personal data (financial information) only:

With your consent
For lawful purposes
With appropriate security measures
Through secure payment gateways

14.2 Data Protection Officer

For data protection queries, contact:
Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874

15. Grievance Redressal

15.1 Grievance Officer

In accordance with the Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

Grievance Officer:
IVY Multipurpose Cooperative Society Limited
Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874
Address: Tindharay, Kurseong, Darjeeling, West Bengal, India – 734223

15.2 Response Time

We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt.

15.3 Escalation

If you are not satisfied with our response, you may approach:

Consumer Forums under the Consumer Protection Act, 2019
Cyber Crime Cells
Data Protection Authorities (as applicable)

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

IVY Multipurpose Cooperative Society Limited

Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874
Address: Tindharay, Kurseong, Darjeeling, West Bengal, India – 734223
Website: www.darjeelinghoney.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

17. Consent

By using our Website, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Website.

Acknowledgment: By creating an account or placing an order, you acknowledge that you have read, understood, and agree to this Privacy Policy.