Shipping Policy

Last Updated: October 28, 2025

1. Introduction

IVY Multipurpose Cooperative Society Limited (“we,” “us,” “our”) is committed to delivering our premium Darjeeling Honey products to you in perfect condition. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and related terms.

Shipping Partner: We partner with Shiprocket for reliable and efficient delivery services across India and internationally.

Contact Information:
Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874
Address: Tindharay, Kurseong, Darjeeling, West Bengal, India – 734223
Website: www.darjeelinghoney.com

2. Shipping Coverage

2.1 Domestic Shipping (India)

We currently ship to all serviceable locations across India, including:

All major metro cities
Tier 2 and Tier 3 cities
Rural and remote areas (subject to courier serviceability)
Union Territories

2.2 Serviceable PIN Codes

Delivery is available to PIN codes serviced by our logistics partner, Shiprocket. You can check serviceability by entering your PIN code at checkout.

2.3 Non-Serviceable Areas

If your location is not serviceable:

You will be notified during checkout
We will contact you to arrange alternative delivery options
We may suggest the nearest serviceable location for pickup

2.4 International Shipping

International shipping is currently unavailable. We are working to expand our services globally. Please check back for updates or contact us for special requests.

3. Shipping Charges

3.1 Calculation Method

Shipping charges are calculated based on:

Order weight
Delivery destination (PIN code)
Shipping method selected
Current fuel surcharges (if applicable)

3.2 Shipping Fee Structure

Standard Delivery:

Within West Bengal: ₹50 – ₹100
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): ₹80 – ₹150
Other Cities: ₹100 – ₹200
Remote/Hill Areas: ₹150 – ₹300

Express Delivery (where available):

Additional charges apply
Displayed at checkout based on destination

3.3 Free Shipping

We offer free shipping on:

Orders above ₹1,500 (within India)
Special promotional periods (announced on the Website)

Note: Free shipping offers may not apply to remote or hill areas with higher logistics costs.

3.4 Viewing Charges

Exact shipping charges will be displayed:

At checkout before payment
Based on your delivery PIN code
Including any applicable taxes

4. Processing Time

4.1 Order Processing

Standard Processing Time: 1-3 business days

Processing includes:

Order verification
Quality check
Packaging
Handover to shipping partner

4.2 Business Days

Business days are Monday through Saturday, excluding:

Sundays
National holidays
Regional holidays in West Bengal

4.3 Cut-off Time

Orders placed before 2:00 PM IST on business days will typically be processed the same day. Orders after 2:00 PM will be processed the next business day.

4.4 Delays in Processing

Processing may be delayed due to:

High order volumes during festive seasons
Product availability issues
Payment verification delays
Force majeure events

We will notify you of any significant delays.

5. Delivery Timelines

5.1 Estimated Delivery Times

Within West Bengal:

Darjeeling District: 2-4 business days
Kolkata and Suburbs: 3-5 business days
Other Districts: 4-6 business days

Metro Cities:

Delhi NCR: 4-6 business days
Mumbai: 5-7 business days
Bangalore: 5-7 business days
Chennai: 5-7 business days
Hyderabad: 5-7 business days
Pune: 5-7 business days

Other Cities:

Major Cities: 5-8 business days
Tier 2 Cities: 6-9 business days
Tier 3 Cities: 7-10 business days

Remote/Hill Areas:

8-14 business days

5.2 Express Delivery (Where Available)

Metro Cities: 2-3 business days
Major Cities: 3-5 business days
Additional charges apply

5.3 Important Notes

Delivery times are estimates and not guaranteed
Times exclude order processing time (1-3 business days)
Actual delivery may vary based on:
- Weather conditions
- Natural disasters
- Political situations
- Transportation strikes
- Courier company operations
- Remote location accessibility

6. Order Tracking

6.1 Tracking Information

Once your order is shipped:

You will receive a shipping confirmation email
Email includes tracking number/AWB number
Link to track your shipment in real-time

6.2 Tracking Methods

Via Email Link:

Click the tracking link in your shipping confirmation email

Via Website:

Log in to your account
Go to “My Orders”
Click on “Track Order”

Via Shiprocket:

Visit Shiprocket tracking page
Enter your AWB/tracking number

Contact Us:

Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874

6.3 Tracking Updates

You will receive updates on:

Order dispatched
In transit
Out for delivery
Delivered
Delivery exceptions (if any)

7. Packaging

7.1 Product Packaging

We ensure your honey products are packaged with care:

Food-grade, airtight containers
Secure bottle caps to prevent leakage
Bubble wrap and cushioning materials
Sturdy corrugated boxes
Fragile stickers on packages
Tamper-evident seals

7.2 Environmental Commitment

We strive to use:

Recyclable packaging materials
Minimal plastic where possible
Eco-friendly cushioning
Reusable boxes when feasible

7.3 Quality Assurance

Each package undergoes:

Visual inspection
Seal verification
Weight verification
Quality control check

8. Delivery Process

8.1 Delivery Attempts

Our shipping partner will attempt delivery:

Up to 3 times at your provided address
During business hours (typically 10 AM – 6 PM)
Contact via phone/SMS before delivery

8.2 Failed Delivery Attempts

If delivery fails due to:

Recipient unavailable
Incorrect/incomplete address
Refused by recipient
Premises locked

The package will be held at the local courier facility, and you will be contacted for re-delivery arrangements.

8.3 Recipient Responsibilities

At the time of delivery, please:

Be available at the delivery address
Verify your identity (ID proof may be requested)
Inspect the package for external damage
Check the order contents before signing
Sign the delivery acknowledgment

8.4 Delivery Acceptance

Before accepting delivery:

Check for visible damage to the outer package
If damaged, note it on the delivery receipt
If severely damaged, refuse delivery and contact us immediately
Take photos of damaged packages

Do NOT accept delivery if:

Package is severely damaged
Package is tampered with
Seals are broken
Product appears compromised

9. Address and Delivery Issues

9.1 Incorrect Address

If you provide an incorrect or incomplete address:

We are not responsible for non-delivery or delays
Re-delivery charges may apply
You must contact us immediately to update the address

9.2 Address Changes

Before Dispatch:

Contact us immediately to change the address
We will update it if the order hasn’t been shipped

After Dispatch:

Address changes are subject to courier company policies
May incur additional charges
Not always possible

9.3 Undeliverable Packages

If a package is undeliverable due to:

Incorrect address
Refused delivery
Recipient unavailable after multiple attempts
Restricted area

The package will be returned to us, and:

Shipping charges are non-refundable
Product refund will be processed minus shipping costs
Re-shipment requires payment of new shipping charges

9.4 Lost or Missing Packages

If your package is:

Marked as delivered but not received
Lost in transit
Missing

Steps to take:

Check with neighbors/building security
Verify delivery address with courier
Wait 24-48 hours (sometimes marked delivered early)
Contact us immediately if still not received

We will:

Investigate with our shipping partner
File a claim if necessary
Provide a refund or replacement once investigation concludes

10. Shipping Restrictions

10.1 Product Restrictions

Our honey products are food items and subject to:

Customs regulations (for future international shipping)
Agricultural product restrictions
Temperature sensitivity considerations

10.2 Seasonal Considerations

During extreme weather:

Summer: We may delay shipping to prevent honey crystallization
Monsoon: Extra packaging precautions are taken
Winter: Hill area deliveries may take longer

We will notify you of any weather-related delays.

10.3 Bulk Orders

For bulk orders (10+ bottles):

Contact us before placing the order
Special packaging arrangements available
Custom shipping quotes provided
Corporate/institutional delivery options available

11. Shipping During Peak Seasons

11.1 Festive Periods

During festivals and peak seasons:

Order volumes increase significantly
Processing may take 3-5 business days
Delivery may take longer than usual
We recommend ordering in advance

Peak Seasons:

Diwali
Christmas and New Year
Durga Puja
Valentine’s Day
Raksha Bandhan

11.2 Advance Notice

We will display notices on the Website about:

Extended processing times
Recommended order-by dates
Temporary shipping restrictions

12. Multiple Item Orders

12.1 Combined Shipping

All items in a single order will be:

Packaged together when possible
Shipped with a single shipping charge
Sent to the same delivery address

12.2 Split Shipments

In rare cases, we may split your order if:

Items are in different warehouses
Weight/size restrictions apply
Product availability varies

You will be notified if your order is split, and no additional shipping charges will apply.

13. Cash on Delivery (COD)

13.1 COD Availability

COD is currently NOT available. We accept only prepaid orders through:

Credit/Debit Cards
Net Banking
UPI
Digital Wallets (via Razorpay)

13.2 Future COD Plans

We are evaluating COD options for select locations. Updates will be announced on the Website.

14. Order Modifications

14.1 Before Dispatch

To modify your order:

Contact us immediately at Ivycooperatives@gmail.com or +91 96147 51874
Provide your order number
Modifications subject to availability and processing status

14.2 After Dispatch

Once shipped, orders cannot be modified. Please refer to our Cancellation, Refund & Exchange Policy for post-delivery options.

15. Insurance and Liability

15.1 Shipping Insurance

All shipments are insured through our logistics partner for the invoice value.

15.2 Our Liability

We are liable for:

Products damaged during transit (with proof)
Lost shipments
Wrong products delivered

We are NOT liable for:

Delays beyond our control
Damage due to improper handling after delivery
Issues arising from incorrect address provided by customer

15.3 Filing Claims

For damaged or lost shipments:

Report within 48 hours of delivery/expected delivery
Provide photos of damaged packaging and products
We will investigate and resolve within 7-10 business days

16. Contact Information for Shipping Queries

For shipping-related questions or issues:

IVY Multipurpose Cooperative Society Limited

Email: Ivycooperatives@gmail.com
Phone: +91 96147 51874
WhatsApp: +91 96147 51874
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Mailing Address:
Tindharay, Kurseong, Darjeeling
West Bengal, India – 734223

17. Updates to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website. The “Last Updated” date at the top indicates the latest revision.

Your continued use of our services after changes constitutes acceptance of the updated Shipping Policy.

18. Related Policies

Please also review our:

Terms of Service: For general terms and conditions
Privacy Policy: For information handling practices
Cancellation, Refund & Exchange Policy: For returns and refunds

Note: This Shipping Policy is subject to our Terms of Service. In case of any conflict, the Terms of Service shall prevail.